Thank you for your interest in being a part of the Food Outreach team!
If you feel your qualifications meet the position below, please email a cover letter and resume to [email protected].
Intake and Data Coordinator
Food Outreach is the only St. Louis area organization and non-profit whose mission is to provide nutritional support and enhance the quality of life of men, women, and children living with HIV/AIDS or cancer. Food Outreach provides a nutritious combination of prepared meals and groceries, year-round, to our clients. Clients may choose from the types of food that will best serve their needs based on their current health status.
The Intake and Data Coordinator is responsible for connecting new clients into Food Outreach services, and for engaging community partners who provide referrals to Food Outreach. The Intake and Data Coordinator reports to the Director of Program Initiatives and works closely with the Registered Dietitians, Client Services Manager, and the Client Services team to provide timely, compassionate, and supportive outreach services to clients.
Position Time Schedule
This is a full-time position governed by the personnel policies related to full-time staff. This position will be offered with the flexibility to work in a hybrid format. The candidate will be required to work a minimum of three (3) days per week in the office.
Intake and Client Outreach – 80%
Contact referrals and schedule potential clients with Registered Dietitians for intake.
Conduct outreach calls to clients referred to Food Outreach via SCOUT for Ryan White services.
Communicate with referring providers when needed for eligibility.
Conduct follow-up calls for clients as necessary.
Provide telephonic, written, and in-person outreach services to clients with cancer eligible for re-certification and graduation.
Maintain detailed and accurate case notes to ensure data accuracy and tracking for ongoing services.
Provide weekly status updates and reports.
Communicate with the Registered Dietitians and client services team to coordinate continuing care services.
Maintain client privacy and confidentiality.
Support data collection and reports for grants, SLAAA AgingIS, and Ensure ordering.
Other duties as assigned.
Data Entry – 20%
Responsible for all SCOUT and Satellite Pantry data entry.
Knowledge, Skills, and Abilities
The Intake and Data Coordinator is a key role that provides direct communication to Food Outreach clients. This position requires a strong level of interpersonal communication skills and organization. A successful Intake and Data Coordinator is comfortable spending time on the phone with clients, tracking data, and interfacing with community organizations.
Specific knowledge, skills, and abilities for the role include:
Understanding of the social determinants of health, racial equity, social justice, and how those systems impact Food Outreach clients.
Strong interpersonal communication skills via telephone and written communication.
Training in trauma-informed care, customer service, and/or Motivational Interviewing is preferred but not required.
Comfort in navigating potentially difficult topics of conversation.
Ability to work independently and as part of a team, with a strong balance of critical thinking/problem solving and proactively seeking support/feedback.
Must be able to maintain confidentiality of sensitive and HIPAA-protected information.
Strong computer proficiency and the ability to learn computer software quickly, including Microsoft Office, online case management software, Access, Healthie, and Jotforms.
Accountable, reliable, and driven to accomplish program goals.
Interest in serving clients with cancer, HIV, diabetes, and food-is-medicine interventions.
Physical and Space Requirements
This position will spend much of their work at a computer and over the phone and must be able to spend extended periods of time typing and reading at a computer.
Must be comfortable working in an environment with moderate background noise at times (conversations and talking, etc.).
Must have the ability to work remotely (from the candidate’s residence) and have a quiet, secure space from which they can conduct phone calls.
Qualifications & Special Requirements
Bachelor’s degree in nutrition, social work, psychology, or a related field.
Dietetic Technician, Registered (DTR) is strongly preferred.
Must be comfortable working in-person at the Food Outreach office.
Food Outreach requires all employees to provide proof of being fully vaccinated against COVID-19, with a vaccine approved for use in the United States, prior to their first day of employment.
A background check is required for the position.
Must have access to reliable transportation for periodic, local travel.
Location: 3117 Olive Street. St. Louis, MO 63103
Direct Supervisor: Director of Program Initiatives
Compensation: $38,000 – $42,000 per year, health insurance, vision insurance, dental insurance, 403(b), life insurance.