Donor Privacy Policy and Bill of Rights

Donor Privacy Policy

  1. Introduction. Food Outreach is committed to protecting the privacy of our donors and the personal information you may share with Food Outreach or that the Food Outreach holds. Food Outreach values our donors’ trust and recognizes that maintaining this trust requires the charity to be transparent and accountable to our supporters and the public at all times. This Donor Privacy Policy (the “Policy“) describes the information collected about our donors and Food Outreach’s practices for using, maintaining, protecting, and disclosing that information.
  2. Information Collected and Maintained. Food Outreach collects and maintains personal information that you, our donors, provide to us when you:
    1. Contact us by phone, mail, or email, in person, or via our website.
    2. Register for an event.
    3. Make a contribution, either on our website, at a special event, over the phone, or by mailing in a check.
    4. Navigate through our website.
    5. Register to receive our monthly e-newsletter.

From time to time, we may collect personal information from you in ways not described above, subject to your express approval.

  1. Information We Collect. Personal information, including:
    1. Contact information, such as name, address, email, and telephone number.
      1. Giving information, including types and amounts of donations and credit card information. We utilize secure transaction methods when collecting credit card information over the internet. Food Outreach does not disclose credit card account information provided by our donors, except for the proper processing of donations.
      2. Information on events attended and publications received.
      3. Any other information provided by the donor to Food Outreach, such as public comments or posts on Food Outreach’s website.
  1. Non-personal information that does not personally identify you, including information that is anonymized, aggregated, or publicly available when not combined with non-publicly available information about you.
  2. Information about your equipment, browsing actions, and patterns, including information automatically collected through technical methods such as:
    1. Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website.
    2. Flash Cookies. Certain features of our website may use local stored objects to collect and store information about your preferences and navigation to, from, and on our website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
    3. Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Food Outreach, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
  1. All information about any financial and non-financial transactions between you and Food Outreach is considered highly confidential and we employ appropriate security measures designed to protect it. While the information is kept confidential, it is shared with Food Outreach’s board members, staff, volunteers, and professionals on a need-to-know basis and in compliance with all laws, regulations, court orders, or other governmental requests.
  2. Use of Personal Information. Food Outreach collects and maintains personal information to:
    1. Establish a relationship and communicate with you about Food Outreach, including our programs, special events, and funding needs.
    2. Learn about our donors and what matters to you.
    3. Process donations and event registrations and issue tax receipts.
    4. Comply with all laws and regulations, including reporting requirements.
    5. Plan future fundraising activities and events.
    6. Analyze giving patterns.
    7. Solicit feedback from you by conducting surveys.

Food Outreach uses industry standard safeguards to protect your personal information against the unauthorized access, use, alteration, or destruction of your personal information. Food Outreach will not share, sell, or exchange your personal information with any other entity for third-party fundraising or marketing purposes, except as provided in this Policy or as expressly consented to by you. To opt out, you may contact Food Outreach as described in the “Contact Us” section below. To the extent that a third-party service provider is used to process any donations, the provider is bound by strict confidentiality rules, and your information will only be used to the extent necessary to process the donation.

  1. Communications. Food Outreach will from time to time communicate with you, including by telephone, text, email, and mail, concerning Food Outreach’s charitable activities, events, and requests for future support. Food Outreach will not call or email you or send mailings to you on behalf of other organizations without your express consent. To opt out of receiving these communications, you may contact Food Outreach as described in the “Contact Us” section below or by clicking on the “unsubscribe” link in any email communications.
  2. Records Retention and Destruction. Food Outreach complies with all Internal Revenue Service, state, and local regulations and Food Outreach’s internal policies governing the retention, management, and destruction of donor information collected and maintained by Food Outreach.
  3. Accessing and Correcting Your Personal Information. You can review and request changes to the personal information that Food Outreach has collected about you by contacting Food Outreach as described in the “Contact Us” section below. However, please be aware that Food Outreach may not accommodate a change request that would impact record retention or other operational requirements like remembering email opt-out preferences, violate any law or legal requirement, or cause the information to be incorrect. Deleting your personal information may also require deleting your user account (if any).
  4. Changes to the Policy. This Policy is current as of the date stated at the top of this Policy. Food Outreach reserves the right to amend this Policy from time to time. Food Outreach will notify you of any material changes to the Policy through a notice on the Website which shows the revision or effective date of the Policy. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
  5. Children Under the Age of 16. Food Outreach’s website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the website. Food Outreach does not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this website or through any of its features, register on the website, use any of the interactive or public comment features of this website (if any), or provide any information about yourself to Food Outreach, including your name, address, telephone number, email address, or any screen name or user name you may use. If Food Outreach learns it has collected or received personal information from a child under 16 without verification of parental consent, Food Outreach will delete that information. If you believe Food Outreach might have any information from or about a child under 16, please contact Food Outreach as described in the “Contact Us” section below.
  6. Donor Bill of Rights. Food Outreach subscribes to the Donor Bill of Rights as created by the Association of Fundraising Professionals, Associations for Healthcare Philanthropy, the Council for Advancement and Support of Education, and the Giving Institute. A copy of the Donor Bill of Rights may be downloaded from Food Outreach’s website or you may contact Food Outreach as described in the “Contact Us” section below.
  7. Contact Us. To opt out of receiving communications from Food Outreach, to review the personal information that Food Outreach has collected about you, to opt out of the sharing of the personal information as described in Section 2, or to ask any other questions regarding this Policy, please contact Food Outreach at the below address or email, or submit your request via Food Outreach’s “Contact Us Form” on Food Outreach’s website.

Postal Address:

3117 Olive Street

St. Louis, Missouri 63103


[email protected]

Donor Bill of Rights

To assure that philanthropy merits the respect and trust of the general public and that donors and prospective donors can have full confidence in Food Outreach and the causes they are asked to support, we declare that all donors have these rights:

I. To be informed of Food Outreach’s mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.

II. To be informed of the identity of those serving on Food Outreach’s Board of Directors, and to expect the board to exercise prudent judgment in its stewardship responsibilities.

III. To have access to the Food Outreach’s most recent financial statements.

IV. To be assured their gifts will be used for the purposes for which they were given.

V. To receive appropriate acknowledgment and recognition.

VI. To be assured that information about their donation is handled with respect and confidentiality to the extent provided by law.

VII. To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.

VIII. To be informed whether those seeking donations are volunteers, employees of Food Outreach, or hired solicitors.

IX. To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.

X. To feel free to ask questions when making a donation and to receive prompt, truthful, and forthright answers.

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